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TERMS AND CONDITIONS



The following information describes our policy as applied to sales. All potential customers should read these terms before making a purchase. When you purchase a product or service from Global Marine Networks (GMN) you automatically agree and become bound BY the terms, even if you have not read them. Please read them.

Payment Methods


We offer online purchasing via credit card and PayPal through our GMN Online Store. We also accept Money Orders. We will confirm the order via e-mail or phone within 24 hours.

Credit Cards


We accept all major credit cards. Please be sure to provide the exact billing address and telephone number that your credit card issuer has on file for you. Incorrect or incomplete information may cause a delay in processing your order. Please note: the billing address and shipping address for the order must match; otherwise, credit card company verification is required which may delay shipping of the order 3-5 business days. You can avoid the shipping delay by choosing PayPal for the payment method.

Money Orders, Cashier's Checks and Company Checks


We accept money orders, cashier's checks and company checks in U.S. dollars only. Orders are processed upon receipt of a money order, however orders will not be processed for cashier's check or company checks until funds have cleared the account. We cannot guarantee the availability of a product by the time funds clear or payment is received. We reserve the right to charge a fee of $35.00 on all returned checks.

Order confirmation


We will send you an e-mail once your order is shipped containing your tracking number. In the event you are having your order shipped to an address other than the billing address, we recommend you make payment by PayPal. Orders paid by credit card and shipped to an address different from the credit card billing address will experience a delay in shipping until we receive credit card company verification. This shipping delay could be 3-5 business days. For orders with a value of $1200 or greater, and payment method of credit card, you must contact the credit card issuing bank and inform them that you placed an order with GMN (Global Marine Networks) to avoid a delay in shipping of the order. This is known as notating your account.

Pricing and Availability


Prices, services and availability of products are subject to change at any time and without notice. It is our goal to offer a wide range of products from standard to cutting edge technology. We also try to offer products and services at a reasonable market price. Prices in the GMN Online Store are current in real time, per session.

Quoted prices shall remain effective for ninety (90) days from the date of the original quotation, unless otherwise noted. All Orders placed after 90 days shall be treated as a new order with pricing adjustments as needed. Price quotes obtained from this website and saved, copied or cached are not necessarily valid. Since the computer industry is constantly and rapidly changing we regularly update prices and information.

Taxes


The customer is liable for any/all taxes, duties, levies, and/or fees, imposed on GMN or the Customer for delivery of the items within the taxing authority unless an exemption certificate or appropriate documentation is provided to GMN.

Delivery Charges


GMN agrees to handle shipping arrangements to the "Ship To Address" as provided by the customer in the transaction and shall be billed to the customer. Please note: shipping and transportation charges may be billed separately.

Expedited Order


All orders received after 3 p.m. EST for same day shipment shall incur a $25 expediting fee.

Subscription Renewals


Customer acknowledges that GMN will automatically renew service accounts 1-3 days before the expiration date of the service. The renewal term will match the term of the expiring service. As a courtesy, GMN will send a subscription renewal notice to the email address on file. Customers wishing to change or terminate the service must contact GMN via email to info@globalmarinenet.com or via phone (865.379.8723) at least 3 business days prior to the service expiration date. Please Note: Automatic Subscription Renewal does NOT apply to OCENS WeatherNet service.

Support


GMN agrees to provide initial customer assistance, within the GMN warranty period, up to thirty (30) minutes at no charge, for products and services purchased from Global Marine Networks, LLC. It is recommended that a customer has reasonable knowledge of basic computer and software setup procedures and usage or has someone knowledgeable available for the initial installation.

Additional Telephone Support


Any and all additional telephone support beyond the initial installation support outlined above, will be billed in increments of thirty (30) minutes at $35.00 USD per increment.

Remote Assistance Support


We also offer remote assistance support, via GoToAssist. Remote assistance support requires that GMN have access to your computer and is billed in increments of sixty (60) minutes at $35.00 per increment. Remote support is provided only as a convenience to licensed users of GMN products and services. Problems and solutions may depend on the nature of your system environment and other parameters that are unknown to GMN. By requesting remote assistance, you agree that actions and solutions described, suggested or implemented by GMN staff are entirely at your own risk and are provided to you without warranties of any kind. By requesting and accepting a remote assistance session, you accept responsibility for any changes made to the desktop content or system settings. GMN does not assume and is not responsible for any liability for the linking and viewing of any desktop content or system performance. GMN recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information, as the technician will be viewing your desktop; and, that you back up all data and files on the system before initiating a remote support session. GMN will not be held responsible for any data loss if any occurs during or after a remote session. GMN further recommends that you remain at your desktop and observe throughout the entire remote session. You will retain control for the duration of the session and can terminate the session at anytime. GMN continuously undertakes the utmost care when in use of your computer. However, GMN cannot guarantee that our service will resolve your problem.

Escalated Support


All support escalated to Engineering will be billed at $125.00 per incident.

In-House Support


If you prefer, you may ship your computer to our office for: installation of the latest windows patches, drivers for the satellite phone and devices you own, installation of purchased software and testing connections before returning the computer to you. The fee for this service is $250 USD plus shipping.

Waiver of Support Fees


If support is required due to a defect in the software or equipment purchased from Global Marine Networks, LLC then Additional Support fees shall be waived.

Warranty


All sales come with 30-day GMN warranty. If the item you have ordered is defective, contact us within the warranty period and we will replace defective items with an item of equal or greater functionality within the 30-day warranty period.

Compatibility is not guaranteed, there is a 20% restocking fee for all non-defective products returned. This includes problems with: compatibility, driver/software conflicts, improper installation, etc.

Customers must return items at their own expense and will be charged a return shipping fee for the replacement item. Shipping and handling charges are non-refundable.

In the event that a suitable replacement is not available, a refund (less shipping and handling) will be issued in the form of the original payment method.

If a problem arises after the 30-day GMN warranty period, please contact the manufacturer.

All sales are considered final after the 30-day GMN warranty period.

Return Policy


If your package has arrived damaged, missing items, or otherwise tampered with, please contact the carrier (UPS, Federal Express, etc.) and our Customer Service department immediately. Any delay in contacting us makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.

All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.), blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. GMN will not accept any returns if these packed accessories are missing. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of the reason for your return and state your request for either a store credit or an exchange. Please include the Return Authorization Number, given to you by our Customer Service department, on this letter and on the outside of the box.

Returned merchandise which is lost or damaged in transit is not GMN's responsibility, but rather the carrier's. It is the buyer's responsibility to file claims with the carrier upon the discovery of the problem. Any item returned without a Return Authorization Number may be refused. Do not send merchandise back COD or freight collect. We cannot accept such packages. For your own protection, insure all return packages. GMN cannot be responsible for packages we do not receive.

Shipping and Handling Charges are NOT refundable



If you are not completely satisfied with the handling of your order, please contact our Customer Service Department Manager, and we will do our utmost to satisfy your request.

Shipping


Orders usually ship on the same or next business day; subject to the conditions outlined in the Credit Cards section and Order Confirmation section above.

We ship via UPS Ground, FedEx, DHL, or USPS. Shipping charges are based on the weight and value of the product(s) ordered. Additional charges are incurred for other methods of shipment (3rd Day select, 2nd Day Air, and Overnight).

Any extra charges from the carrier that may occur because of wrong address information will be passed on to the customer. We will be happy to fax the copy of the carrier's relevant form.

Indemnification and Limits of Liability


Customer agrees to indemnify, hold harmless, and defend GMN or any of its resellers against any claims resulting from or relating to customer's breach of this agreement or misuse of the services, equipment or services used in connection with GMN products.

GMN parties shall not be liable for any harm, loss, liability, damage, expense, cost, suit, claim or demand whatsoever. Under no circumstances will GMN be liable for any indirect, aggravated, exemplary, punitive, special, incidental or consequential damages (including damages for lost profits, lost revenues, lost information, business interruption, failure to realize anticipated savings or any other commercial or economic loss), or third party claims, expenses, costs, liability, loss, or damage whatsoever, whether arising in negligence, tort, statute, equity, contract, common law, or any other cause of action or legal theory, even if GMN has been advised of the possibility of such damages. Customer agrees, acknowledges and confirms that the limitations of liability set out in this agreement are fair and reasonable in the commercial circumstances of this agreement and that GMN would not have entered into this agreement but for customer's agreement to limit GMN's liability in the manner and to the extent provided for herein.

Accepting Terms of Agreement


By submitting your order, it is understood that you have read and accepted the terms of agreement and are aware of the consequences that may occur and agree to abide by the outlined GMN procedures.