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Most Frequently Asked Questions

How do I download free GRIB weather files?

There are free services out there that send GRIB files to your email address (we have one such service, you can read about our free GRIB file service here). These are simple GRIB files that can retrieve wind direction and speed, primary wave height, wave period, wave direction pressure, and convective precipitation.

When does my validity period start on my XGate account?

The validity period for your XGate subscription starts when you register the software, not when you purchase it. This means that you can purchase a 3 month voucher today, for example, but not start its 3-month validity period until you are just about to use it.

Does XGate work with the IsatPhone Pro and IsatPhone 2?

Yes! XGate is one of the only ways that data is able to successfully be used with an IsatPhone Pro or IsatPhone 2. In order for XGate to work successfully with the IsatPhone, you do need to use an Optimizer satellite WiFi hotspot as well.

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Learning Center

Satellite Learning CenterDon’t miss GMN’s learning center to find the resources that will best answer whatever questions you have about satellite equipment, services, or weather information.

Free guides and whitepapers, detailed videos and how-tos, free software trials, and personalized consultations: we’ve got the resources to help you learn more about whatever topic you’re looking for. Satellite phones, terminals, services, weather information, and more. Go to the learning center.

 

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