The following information describes our policy as applied to sales, all potential customers should read these this before making a purchase. When a customer purchases a product or service from Global Marine Networks (GMN) they automatically agree and become bound to the terms even if they have not read them.
Payment Methods
We offer online purchasing via
credit card. We also except Money Orders, Wire Transfer and direct deposit.
We also confirm the order via e-mail or phone within 48 hours.
Credit Cards
We accept credit cards, including VisaŽ,
MasterCardŽ. Please be sure to provide the exact billing address and telephone
number that your credit card issuer has on file for you. Incorrect information
may cause a delay in processing your order.
Money Orders, Cashier's Checks and Company Checks
We accept money orders, cashier's checks and
company checks in U.S. dollars only. Orders are processed upon receipt of a
money order or cashier's check. We cannot guarantee the availability of a
product by the time funds clear or payment is received. We reserve the right to
charge a fee on all returned checks.
Order confirmation
We will send you an email once your order is shipped containing your tracking number. In the event you are having your order shipped to an address other than the billing address, it is our company policy that the shipping address be notated as an alternate address with the bank that issued your credit card. It is our company policy, when we receive an order with a value of $1200 or greater on MasterCard or Visa, that you contact the issuing bank and let them know that you placed an order with GMN and the amount of the charge. This is known as notating your account.
Pricing and Availability:
Prices, services and availability of products are subject to change at any time
and without notice. It is our goal to offer a wide range of products from
standard to cutting edge technology. We also try offer products and services at
a reasonable market price. Prices on this web site are current in real time per
session. Price quotes obtained from this web site and saved, copied or cached
are not necessarily valid. Since the computer industry is constantly and rapidly
changing we take every effort to keep up with these changes.
Warranty
All sales
come with 30-day warranty. If the item you have ordered is defective, contact us
within the warranty period and we will replace
defective items with an item of equal or greater functionality within the 30 day
warranty period.
Compatibility is not guaranteed, there is a 20% restocking fee for all
non-defective products returned. This includes problems with: compatibility,
driver/software conflicts, improper installation, etc.
Customers must return items at his/her own cost and will be charged a return
shipping fee for the replacement item. Shipping and handling charges are not
refundable.
In the event that a suitable replacement is not available, a refund (less
shipping and handling) will be issued in the form of the original payment method.
All sales are considered final after the 30 day warranty period..
If your package has arrived damaged, missing
items, or otherwise tampered with, please contact the carrier (UPS, Federal
Express, etc.) and our Customer Service department immediately. Any delay in
contacting us makes it more difficult to file a claim. Please keep ALL
packaging and items EXACTLY AS THEY ARRIVED.
All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. For example, a camcorder must be returned with its original battery, charger, cords, straps, etc. GMN will not be able to accept any returns if these packed accessories are missing. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of the reason for your return and state your request for either a store credit or an exchange. Please include the authorization number on this letter and on the outside of the box.
Cancellation of Service
Early cancellation of any services including XGate e-mail, XWeb web browsing, WeatherNet, Nationwide dialup service carry a $150 cancellation fee.
Shipping and Handling Charges are not
refundable.
Returned merchandise which is
lost or damaged in transit is not GMN's responsibility, but rather the
carrier's. It is the buyer's responsibility to file claims with the carrier upon
the discovery of the problem. Any item returned without a Return authorization
number may be refused. Do not send merchandise back COD or freight collect. We
cannot accept such packages. For your own protection, insure all return
packages. GMN cannot be responsible for packages we do not receive.
If you are not completely satisfied with the handling of your order, please
contact our Customer Service Department Manager at the number below, and we will
do our utmost to satisfy your request.
We ship via UPS Ground. Shipping Charges are
based on the weight and value of the product(s) ordered. For other methods of
shipment (3rd Day select, 2nd Day Air, and Overnight ).
Any extra charges from UPS
that will occur because of wrong address information will be passed on to the
client. We will be happy to fax the copy of UPS relevant form.
You signature is required, as
well as your Account Manager, at the bottom of this page to ensure that you are
fully aware of the consequences that may occur and agree to abide by the
outlined GMN procedures.
We apologize for any
inconveniences that this may cause. Please notify your Account Manager if there
is any way that we can satisfy you needs.
Shipping
Orders usually ship in on the same day.
We ship via UPS and USPS. Shipping Charges are based on the weight and value of the product(s) ordered.
Any extra charges from UPS that will occur because of wrong address information will be passed on to the client. We will be happy to fax the copy of UPS relevant form.