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Tech Support

Optimizer Crew Satellite Broadband Internet

Optimizer Crew Satellite WiFi Router Training

Optimizer Crew is a satellite Wi-Fi Router and hotspot that lets users get the most out of their satellite broadband data service with satellite crew email and satellite internet. Optimizer Crew offers powerful features and services that help users save airtime and increase satellite data speeds.

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Iridium Extreme Satellite Phone

Iridium Re-Epoch Will Change Time on Handheld Satellite Phones

Iridium will be changing the system time on its satellites on March 3rd, 2015. Iridium calls this “re-epoching.” After that point, Iridium handsets (like the Iridium Extreme, Iridium 9555, Iridium 9505a, Iridium 9505, and the Iridium 9500) will display the incorrect […]

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Free GRIB Files

Instructions For Free GRIB Files Provided by Global Marine Networks

Instructions for Free GRIB File Downloads from Global Marine Networks Global Marine Networks (GMN) offers 7 day wind forecasts of the world as a free public service via its GRIB Mail Robot. These forecasts are generated daily for every region […]

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IsatPhone Pro Airtime Increase

New IsatPhone Pro Firmware Update: Fix for GPS and Other Issues

Inmarsat has released a new firmware update for the IsatPhone Pro that fixes an issue with the GPS system as well as some other minor bugs. This new firmware is 5.6.1. You can download the new firmware update at the […]

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Iridium Extreme Satellite Phone

Your Iridium Handheld May Still Have the Incorrect Date/Time

Does your Iridium satellite phone still show the wrong time, even though you thought you fixed the problem? Iridium occasionally needs to reset its timers on the satellites – a process called re-epoching. They did this on June 17th, 2014. […]

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IsatPhone Pro Airtime Increase

New IsatPhone Pro Firmware Update

Back in January, Inmarsat released news that any IsatPhone Pro that hadn’t upgraded to firmware version 5.3.0 or above would cease to work with the new network improvements scheduled for later this year. (Read the blog post on that subject […]

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Iridium Handhelds To Display Incorrect Time After June 17th, 2014

[EDIT: Iridium has rolled back the re-epoch! If you haven’t changed the date/time on your satphone yet. Don’t do it! If you already have, please refer to this blog post on how to reverse the re-epoch]. Is your Iridium satellite […]

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Inmarsat Announces Critical Firmware Upgrade for FBB & BGAN Terminals

Inmarsat has annouced a CRITICAL firmware upgrade (release 1.16) for the following Thrane & Thrane/Cobham terminals: Sailor 150 Sailor 250 Sailor 500 Explorer 325 Explorer 727 Firmware version 1.16 is released and available for download from the Inmarsat website at: […]

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IsatPhone Pro Faulty Firmware Fix Now Available

Inmarsat has announced that the promised firmware update to the IsatPhone Pro is available for download from isatphonelive.com/support This new firmware version 5.3.0 fixes a fault with versions 5.1.0 and 5.2.0 that causes the battery not to charge when the […]

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IsatPhone Pro Faulty Firmware Alert

PLEASE NOTE: The fix is now available. You can find details here: http://www.globalmarinenet.com/isatphone-pro-faulty-firmware-fix-now-available/ Inmarsat has announced a fault in firmware versions 5.1.0 and 5.2.0 (the latest) in IsatPhone Pro handsets with IMEI number above 353032041133824. The battery on these phones does […]

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