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Shipping

Orders usually ship the same or the next business day; subject to the conditions outlined in the Payment Methods section and Order Confirmation and Shipping section of the Terms & Conditions page.

We ship via UPS Ground, FedEx, DHL, or USPS. Shipping charges are based on the weight and value of the product(s) ordered. Additional charges are incurred for other methods of shipment (3rd Day select, 2nd Day Air, Overnight, and same day RUSH service).

Any extra charges from the carrier that occur because of wrong address information will be passed on to the customer. We will be happy to fax the copy of the carrier's relevant form.

If your package has arrived damaged, missing items, or otherwise tampered with, please contact the carrier and our Customer Service Department immediately. Any delay in contacting us makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.

Returns

Shipping and Handling Charges are not refundable.

If you are returning merchandise, please refer to the Warranty section of the Terms & Conditions page. You must contact our Customer Service Department for a Return Authorization Number. All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.), blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. GMN will not be able to accept any returns if these packed accessories are missing. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of the reason for your return and state your request for either a store credit or an exchange. Please include the Return Authorization Number, given to you by our Customer Service department, on this letter and on the outside of the box.

Returned merchandise which is lost or damaged in transit is not GMN's responsibility, but rather the carrier's. It is the buyer's responsibility to file claims with the carrier upon the discovery of the problem. Any item returned without a Return Authorization Number may be refused. Do not send merchandise back COD or freight collect. We cannot accept such packages. For your own protection, insure all return packages. GMN cannot be responsible for packages we do not receive.

If you are not completely satisfied with the handling of your order, please contact our Customer Service Department Manager, and we will do our utmost to satisfy your request.

Accepting Terms of Agreement
By submitting your order, it is understood that you have read and accepted the terms of agreement and are aware of the consequences that may occur and agree to abide by the outlined GMN procedures.



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Last modified: 12/05/11

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