Activate Pivotel Satellite Airtime
We ship satellite phones and SIM cards unactivated for security purposes, so in order to start using your satellite equipment and airtime you do need to submit an activation request for our activations team to process.
(Note: If you would like for us to top-off your airtime, please simply select the airtime amount you would like in our online store and note in the comments section during checkout that this is a top-off).
General Timeline for Activation Requests
Please allow 24 hours for activation. The activation procedure generally takes 4-6 hours and requests are processed in the order in which they are received. Service Agreements may alternatively be sent directly by email at email@example.com. The activation department is open from 9:00 AM Monday through 2:00 PM Friday. Activation requests outside these times will incur an additional fee of $50 per activation and may take up to 24 hours to process. Requests made after 3:00 p.m. EST on business days may not be filled until the next business day. Once the card is activated, an informational sheet will be emailed to you which contains valuable information such as your phone number and cost savings tips. Please retain this information for your records.